1. Petz Sitter performs visits 7 days a week beginning at 6 a.m.  through 5:00 pm.   Bedtime visits are available for an additional $5.00 from 7:00 p.m. until 9 p.m.  It is possible someone could accompany our pet sitters during the bedtime visits for security purposes.  Please consider your pet and the hours locked within a crate or within a locked home when scheduling visits.   Petz Sitter does charge additional fee for excessive clean up of accidents. 

 

2. Visit times: Petz Sitter will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted to accommodate our clients. We will do our very best to arrive at the appointed times.  Minimum Required Visits - Indoor dogs without pet doors or a means of relieving themselves such as dogs trained on potty pads, require a minimum of 3 visits per day.   All other dogs require a minimum of 2 visits per day.   Cats require a minimum of 1 visit daily.   No exceptions will be considered.
   
   
3. Inclement Weather: In the event of inclement weather, Petz Sitter has requested on your contract the name and phone number of a person living nearby. If Petz Sitter is physically unable to reach your home due to impassable or closed roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

 

4.      Additional Pet Care Assistance And Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, Petz Sitter can not be held liable for any damages or problems that may arise as a result.   Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. Petz Sitter does not accept liability for other persons who will be in your home during pet care and health services.  Insurance/bonding is not valid under these circumstances.

                                                                                                                   

5. Vaccinations/Immunizations: Petz Sitter requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.

 

6. Unforeseen purchases: Petz Sitter will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a 14.00 trip fee will be charged to the pet owner.

 

7. Pet waste: Petz Sitter will properly dispose of all pet waste outdoors.  We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.  PLEASE empty your litter box before leaving your home. 

 

8. Leashes: All dogs will be required to be on leash during outdoor walks.

 

9. Animal Behavior: Animals behavior can be unpredictable. Petz Sitter does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if  Petz Sitter is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Petz Sitter Pet Care provider or by the animals. Initials_________

 

10. Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure.  Petz Sitter does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.   Additional charges will be added in the event Petz Sitter has to search for your lost pet. 

 

11. Other dogs: We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.

 

12. House Cleanliness:  Petz Sitter will clean up minimal accidents made by your pets to the best of our ability. Please allow the appropriate amount of visits for your pet(s) to relieve themselves.  Inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated.  Petz Sitter will charge an additional $25.00 for each additional 30 minutes of excessive clean up time. 

 

13. Privacy Policy: All of your information will be kept private and confidential. Petz Sitter highly respects our clients’ entrusting us with the care of their home and their loving pets.  We do recommend that you inform a trusted neighbor that while you are away that Petz Sitter will be caring for your pets and your home.

 

14. Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.

 

15. Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, Petz Sitter will adjust the thermostat. This is to ensure the health and comfort of your pets and Petz Sitter during our time of service.

 

16. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that Petz Sitter carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.

 

17. Cancellations: Petz Sitter requires a full four-day notice prior to the date of the first visit. Failure to provide notice in less than four days will result in a $25.00 cancellation fee payable by the pet owner.

 

18. Holiday Cancellations:  With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4^th, Labor Day and Thanksgiving with less than a seven day notice will result in 100%  of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.

 

19. Cancellations for monthly scheduled dog walks: A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

 

20. Termination of monthly scheduled dog walks: Please provide Petz Sitter with a full 2 week or 10 day notice in the event mid-day service is no longer needed. If a 2 week or 10 day notice is not provided, payment is due for the service originally agreed upon.

 

21. Services:  All daily pet visit services include giving your pets fresh food and clean water, cleaning up “accidents”, emptying litter boxes, brushing your pets as needed, playing with and exercising your cats and dogs, along with administering medications if needed.  Other additional services can be to rolling out garage receptacle/recycle bin, watering plants, bringing in mail or newspaper and switching lights on or off as needed.

 

22. Payment: Petz Sitter accepts credit cards ONLY. Payment is due at the time of consultation or prior to the first visit.   

 

23. A charge of $17.00 is required for keys to be returned if you do not wish to pick your keys up from home/office.  Otherwise, we will code your key for security and keep in a locked safe for future pet visits. 

 

24. We ask that you provide two keys.  One for backup in our office and one for pet sitter to perform duties.

 

25. In the event that Petz Sitter needs to perform additional services over the allocated 30 minute visit, an additional $17.00 will be charged for each additional 30 minute.