Pet Sitting - Visits are 7 days a week beginning at 5 a.m. The latest regular visits are scheduled for 5 p.m. We do offer bedtime visits for additional $5.00 to the regular visit cost until 9:00 p.m.
Minimum Required Visits - Indoor dogs without pet doors or a means of relieving themselves require a minimum of 3 visits per day. Your pet's health is at risk when kept indoors for long periods of time.
Bedtime Visits - For security purposes, Petz Sitter will have a reliable person accompany them during the bedtime visits.
Consultation - Our consultation visit is offered at no charge. In the event that you hire us as your pet sitter, please have the necessary proof of immunizations and house keys available at scheduled consultation to avoid a visit charge of $15.00.
Visit Time - Petz Sitter will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted to accommodate our clients. We will do our very best to arrive at the appointed times.
Inclement Weather - In the event of inclement weather, Petz Sitter does request on your contract the name and phone number of a person living nearby. If Petz Sitter is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets' health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
Additional Pet Care Assistance and Other Scheduled Services - We all want our pets to have all the love and attention they deserve, but pleases be advised that if there are other persons entering and leaving your home, Petz Sitter can not be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors. Petz Sitter does not accept liability for other persons who will be in your home during pet care and health services.
Vaccinations/Immunizations - Petz Sitter requires that all pets have the necessary vaccinations and immunizations before service begins. Please have proof of vaccinations upon consultation.
Unforeseen purchases - Petz Sitter will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $15.00 trip fee will be charged to the pet owner.
Pet Waste - Petz Sitter will properly dispose of pet waste made outdoors. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.
Leashes - All dogs will be required to be on leash during outdoor walks.
Animal Behavior - Animal behavior can be unpredictable. Petz Sitter does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client's animals. Further, if Petz Sitter is harmed or injured by the client's animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Petz Sitter Pet Care provider or by the animals.
Fences - Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise/play. However, no fence system is totally secure. Petz Sitter does not accept responsibility of liability for any client's animals that escape or become lost or injured, fatal or otherwise when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
Other Dogs - We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction.
House Cleanliness - Petz Sitter will clean up minimal accidents made by your pets to the best of our ability. Please allow the appropriate amount of visits for your pets to relieve themselves. Inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, Petz Sitter will charge an additional $15.00 for clean up time.
Privacy Policy - All of your information will be kept private and confidential. Petz Sitter highly respects our clients' entrusting us with the care of thie home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Petz Sitter will be caring for your pets and your home.
Thermostats - Please leave your thermostat settings within a normal comfortable range (68-78 degrees). If the house temperature is outside of this range, Petz Sitter will adjust the thermostat. This is to ensure the health and comfort of your pets and Petz Sitter during our time of service.
Early Returns/Last Minute Changes - It is not unusual for trip plans to change at the last minute. However, please understand that Petz Sitter carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Payment is due for the original dates scheduled at time of consultation.
Cancellations - Petz Sitter requires a full four-day notice peior to the date of the first visit. Failure to provide notice in less than four days will result in a $24.00 cancellation fee payable by the pet owner.
Holiday Cancellations - With the exception of severe weather, life threatening emergencies or a death in the family. Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a four day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.
Cancellations for Mid-Day Service - A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.
Pet Sitting Services - Petz Sitter is a service to care for your pets. We are not a service for housekeeping, carpet cleaning, waiting on deliveries or other such maintenance. All daily pet visit service include giving your pets fresh food and clean water, cleaning up "accidents", emptying litter boxes, brushing your pets as needed, playing with and exercising your cats and dogs, along with administering medications if needed. Other additional services can be to taking our garage receptacle/recycle bin, watering plants, bringing in mail or newspaper and switching lights on or off as needed.
Death of a Pet - Petz Sitter can not be held responsible for the death of a pet due to natural causes such as an existing illness or age.
Returned Keys - A $15.00 charge is due upon consultation for requested key return. Otherwise, keys will be coded and placed in a locked safe for future pet visits.
Payment - Petz Sitter accepts cash or credit cards. Please no checks. Payment is due at the time of consultation or prior to the first visit.
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